Privacy, cookies and terms policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Fitpilates and the personal information we collect about you

We may collect and use the following personal information about you:

your name and contact information, including email address, postal address and telephone number
Information to enable us to check and verify your identity, eg your date of birth
your gender information
your contact history and purchase history
information from accounts you link to us, eg Facebook
Information about how you use our website, IT and communication
Health information, including medical issues and concerns.

This personal information is required to provide products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you.

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website and apps. However, we may also collect information:

from a third party with your consent, eg physiotherapist or other medical person.
from cookies on our website

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

to comply with our legal and regulatory obligations;
for the performance of our contract with you or to take steps at your request before entering into a contract;
for our legitimate interests or those of a third party; or
where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

All information collected will be filed securely away and only held for insurance purposes or while you are still signed up as a customer.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

If you need to update any information held or no longer wish to receive any information or communication please let me know via email fitpilates4all@gmail.com or via messaging me on 07870589824.

Fitpilates is a small independent business run by a sole trader Sophie Walker at 31 York road, Chatteris, PE16 6EB.

Please note that from time to time the privacy policy and terms and conditions may be updated so please check them frequently.

General Data Protection Regulations 2018

You may have heard about the new General Data Protection Regulation ("GDPR"), that came into effect May 25, 2018. To help comply with GDPR consent requirements, we need to confirm that you would like to receive content from us. We hope that our content is useful to you. If you'd like to continue hearing from us, please update your subscription settings.

General Data Protection Regulation 2018 and what this means for you?

In short : I respect your privacy and I do not share your name, surname, address, contact number nor email address with anyone else in the whole world. I will not share any of your health screening information with anyone. We keep this form for a period of 5 years for insurance purposes and to ensure all exercises meet your needs. All paper content regarding any health screening is securely locked away. Health screening needs to be updated yearly to support insurance, however if your medical history changes you’ll need to update the health questionnaire as of when.

Your emails may have been added to my mailing list if you emailed me about services in the past. I do not buy marketing lists (never done so), nor ask(ed) third parties to share their data with me. Your details are securely kept in my account with Mailchimp (email marketing software which com- plies with GDPR) and are not disclosed to anyone else.

When inactive, I keep email records for 12 months only. This means that if you do not open my emails for 12 months from 01/01/2019, your details will be deleted from my list (on 01/01/2020). REMINDER : you can withdraw consent to receive emails from me at any time by clicking “unsub- scribe” at the bottom of any emails received or by letting me know via any means available to you (text, social media or in person).

Needless to say, we'd love to stay in touch, but I want to make sure you are happy to keep receiv- ing my emails from time to time, with information about our offerings or online resources.

Terms and Conditions

Classes are booked in blocks, if you miss a class you can make them up by attending another class, no refunds are given or part blocks available. If you are unable to attend more than 6 classes in a year Jan-Dec in the current year. Please be aware that spaces are limited and you re- serve your place in the class, which safe guards your place and the class. Classes run during school term time, however I will run extra classes during the year. Cancellation of classes under 24hrs, no refunds or carry overs. Please advise Fitpilates of your absence prior to the 24hr period to allow a carry over and enable others to make up classes. By reading this you allow for any photos or recordings to be used in teacher training and marketing, you can opt out by letting Fitpilates know, we will always ask before any pictures are taken. Please note no Photos or recording are allowed to be taken by any participant in the class.